Marjorie Lafleur

Brown Hill Communications Ltd

We are an organization that clearly understands that in today's Business Outsourcing world, the need exists for a client-centric, execution-focused near-shore Contact Centre without "cultural assimilation" issues that are associated with other far shore solutions. We are that organization. To meet our client needs, we have put in place the necessary infrastructure, manpower and know how to run day to day Operations near-shore while meeting Customer Experience Measurements and Revenue Expectations within an effective cost model Our initial facility is located in the Federation of St Kitts and Nevis in the eastern Caribbean, which is home to a workforce that is well-educated, with English as a primary language, is very motivated and loyal and is culturally compatible with North America. As an organization, we combine customer service with elements of marketing and sales, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result we help build profitable long-term relationship.